Delete MeMove Pick Account

Delete your MeMove Pick account

This page explains how to delete your MeMove Pick account (the mobile app "MeMove Pick", operated by MEMOVE PTE. LTD.), and exactly what happens to your data when you do. This applies to both customer and rider accounts.

Option 1 — Delete in the app (immediate)
1. Open the MeMove Pick app and sign in.
2. Go to the Account tab.
3. Tap Delete Account (shown in red).
4. Confirm twice — the app asks "Are you absolutely sure?" because this cannot be undone.
Deletion takes effect immediately.

Option 2 — Request deletion by email
If you no longer have the app installed or cannot sign in, email us at info@memove.sg with the subject line "Delete my MeMove Pick account", sent from the email address registered to your account where possible, and include the phone number and username on the account so we can verify it's you. We may ask a follow-up question to confirm ownership before deleting — this protects your account from being deleted by someone else. Once verified, we complete the deletion within 15 working days and confirm by reply.

What gets deleted
When your account is deleted:
- Your account and profile (name/username, email, phone number) are removed.
- Your saved delivery addresses are deleted.
- Your support chat history is deleted.
- Your Google / Apple sign-in links to the account are deleted.
- Your device and notification tokens are deleted — the app stops sending you notifications.
- You are signed out everywhere — all login sessions are revoked.
- Your personal details are stripped out of every past order record: name, phone number, address and unit details, map coordinates, and delivery notes are all blanked.

 

What is retained
- Order and transaction records are kept for accounting, tax, and audit purposes — but with all personal details removed as described above. What remains is the business record (stores, amounts, order status), no longer linked to an identifiable person.
- Images attached to past orders (delivery-proof photos, order screenshots) may remain part of those order records. If you would like specific uploaded images removed as well, mention it in your email and we will action it.
- Residual copies may persist for a period in secure, access-restricted backups, which are not used for any active purpose.

Good to know
- Deletion is permanent — we cannot restore a deleted account or its data.
- Any undelivered orders should be completed or resolved before you delete your account, as we will no longer be able to link them to you afterwards.
- You are welcome to create a new account later, but it starts fresh — previous history cannot be transferred.

Questions
Email info@memove.sg — we aim to respond within 15 working days.