Privacy Policy

MeMove (“MeMove” or “Company” or “we” or “us”) is committed to protecting your privacy. We created this privacy policy ("privacy policy") to give you confidence as you visit the MeMove website or mobile site (the "MeMove sites" or the "sites") or mobile applications (“apps” or “mobile apps”) and use the MeMove services, including our e-bike rental and delivery services (the "services") provided through the sites or apps, and to demonstrate our commitment to fair information practices and the protection of privacy. Your use of the sites and the services is governed by this privacy policy and the terms of use.

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About This Privacy Policy and Our Services This privacy policy only applies to the MeMove sites and apps, and not to any other website or mobile site that you may be able to access from the MeMove sites or apps (whether through an advertisement, service, or content link) or any website or mobile site of MeMove's partners or our affiliates, each of which may have its respective data collection, storage, and use practices and policies that differ materially from this privacy policy.

While you may use some of the functionalities of MeMove’s mobile application without registration, many of the content and services on the application require registration. If you use our sites or apps without registering, the only information we collect will be non-personal information through the use of cookies or web beacons. You are responsible for ensuring the accuracy of the personal information you submit to MeMove. Inaccurate information will affect the information you receive when using our sites or apps and our ability to contact you as described in this privacy policy.

 

Information We Automatically Collect from You

MeMove collects non-personal information about your use of our sites and services without the need of registration.

 

Cookies We use "cookies" to customize your experience on our site and applications and, if you create a password, to store your password so you do not have to re-enter it each time you visit the site. "Cookies" are small computer files that are transferred to your computer/mobile device's hard drive that contains information such as your user ID, user preferences, the pages you've visited and the activities you've performed while using the sites. We do not link the information stored in cookies to any of your personal information you submit while on the sites. You may block cookies or delete cookies from your hard drive; however, by disabling cookies, you may not have access to all features of the sites or application. Some of our business partners and our affiliates also use cookies to provide us with anonymous data and information regarding your use of the sites, apps and our services. We do not have access or control over these cookies, and our privacy policy does not cover the use of such cookies.

 

Web Beacons We or our third-party tracking utility company also use "web beacons" to collect anonymous information about your use of our sites and the websites of selected sponsors and advertisers, and your use of emails, special promotions or newsletters we send to you. Web beacons are tiny graphic image files embedded in a web page or email that provide a presence on the web page or email and send back to its home server information from the user's browser. The information collected by web beacons allows us to statistically monitor how many people open our emails, are using our sites and services, and selected affiliates', sponsors', and advertisers' sites and communications, and for what purposes. Our web beacons are not used to track your activity outside of our sites or apps, or those of our affiliates' or sponsors'. We do not link non-personal information from web beacons to personal information without your permission, except in connection with our marketing, promotion, or similar initiatives alone or jointly with our business partners and affiliates.

 

Traffic Data We automatically track and collect the following categories of information when you visit our website or app: (1) IP addresses; (2) domain servers; (3) types of computers accessing the website; (4) types of web browsers used to access the website; (5) referring source which may have sent you to the website; and (6) other information associated with the interaction of your browser and the website (collectively "traffic data"). We do not link non-personal information from traffic data to personal information without your permission, except in connection with our marketing, promotion, or similar initiatives alone or jointly with our business partners and affiliates.

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Personal Information MeMove Collects from You

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Registration In order for you to access certain areas of the sites, we may require you to register and provide us with certain personal information. Personal information includes but is not limited to contact data (such as your email address, phone number, year of birth, password, and unique identifiers provided by third-party login services). We use the personal information that you provide to respond to your questions, provide you the specific rental and delivery services you select, offer you other services we or our affiliates may provide and send you emails that are necessary or that we think may interest you. You may choose not to provide us with any personal information. In such a case, you can still access our site and app, but such access will be limited accordingly.

 

Signing in with Singpass You can create your MeMove account and sign in with Singpass. Singpass asks for your permission before sharing anything with us, and we never receive your Singpass password. With your permission, we receive your NRIC or FIN number, name, email address and mobile number, together with an identifier that lets us recognise your Singpass account on later sign-ins. We use these to verify your identity, sign you in, prefill your rental agreement and contact you about your rental. Your NRIC or FIN number is collected because it is needed to identify you as the party to the rental agreement. We keep the link to your Singpass account for as long as it stays linked, and sign-in records for 12 months. You can unlink Singpass at any time from your account menu or by writing to info@memove.sg. Details already used in a signed rental agreement remain part of that agreement's records.

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Signing in with Third-Party Platforms and Social Media You may choose to register for or log in to MeMove using third-party services (such as Google, Apple, Facebook, or other supported identity providers). When you do so, depending on your privacy settings with that provider and the permissions you grant, the third party may share certain profile information with us. This typically includes your basic profile details, display name, verified email address, and a unique account identifier. We never collect, see, or store your password for those third-party accounts. You can manage or revoke the permissions you grant to MeMove directly through your settings on the respective third-party platform at any time.

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Inquiries and Customer Service If you contact MeMove, we may use any of the information you submit in connection with your inquiry, or any personal information and non-personal information when responding to your inquiries and customer service related services.

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Email to You We may use your contact data to send you information to contact you when necessary, including registration verification emails, and in conjunction with your use of certain services. In some cases, when you click on a link or an advertisement in an email, your browser may be momentarily directed to the website of a third party which, acting on behalf of MeMove, notes or "counts" your response to the email before redirecting your browser to your selected destination; this redirection process may not be apparent to you.

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Market Research From time to time the MeMove market research department, or our contractors and affiliates acting on our behalf, may conduct online research in order to gather feedback about our site and services, our affiliates and sponsors through email invitations, pop-up surveys, online focus groups, and social networks. When participating in such feedback, we may ask you to submit personal information. This personal information is used for research purposes and is not used for sales solicitations. Aggregate information of the survey results may be reported to sponsors. Personal information collected through market research will be used only by MeMove, our affiliates, our service providers and contractors, and successors, and will not otherwise be given or sold to another third party without your consent or as otherwise permitted by this privacy policy. We will not knowingly accept survey responses from or conduct interviews with any person under the age of 18. Cookies may be used to connect survey data with MeMove site usage characteristics. You will be notified when we would like to use cookies in this way and your consent will be requested.

 

Use of Information

General Use We may use your contact data to send you information about MeMove and our affiliates, or our products or services, to contact you when necessary and in conjunction with your use of certain services. We may use your traffic data to customize and tailor your experience on the sites, in emails and in other communications, displaying content, products or services that we think you might be interested in and according to your preferences.

 

Use of Location Data MeMove collects real-time location data from users’ mobile phones and/or devices to deliver our core operations. Such data will not be disclosed to the public and may only be used by MeMove and its partners for operational reasons, and research and development purposes.

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Data Sharing and Disclosure

Information Collection by Third Parties (Not Acting on Behalf of MeMove) Certain content and services offered to you through our sites are served on websites hosted and operated by a company other than MeMove or our affiliates ("third-party contractor websites"). MeMove does not disclose your personal information to these third-party contractor websites without your consent, but you should be aware that any information you disclose once you access these other websites is not subject to this privacy policy. MeMove does not endorse and is not responsible for the privacy practices of these third-party contractor websites.

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Links to Other Websites The MeMove sites contain links to other affiliates' and third-party sites. MeMove is not responsible for their privacy practices. Should you decide to visit one of these sites, we suggest that you read its privacy policy.

 

Disclosure of Your Information We share certain categories of information we collect from you and about you from our affiliates and from partners in the ways described in this privacy policy. We share personal information and traffic data with our company groups, affiliates, vendors, and business partners who assist us by performing core services (such as business consulting and continuity planning, marketing, promotion, data analytics, data processing, hosting, storage and security) and/or by making certain services available to our users. Those affiliates and business partners are bound to uphold the same standards of security and confidentiality that we have promised to you in this privacy policy, and they will only use your contact data and other personal information to carry out their specific business obligations to and to provide you with site related services.

We may transfer information about you to another company in connection with a merger, sale or acquisition by or of MeMove. In this event, we will use reasonable efforts to notify you before information about you is transferred and becomes subject to a different privacy policy. MeMove does not share, sell, rent or trade your personal information with any third parties for their promotional purposes.

 

Other Permitted Disclosure We reserve the right to disclose your personally identifiable information as required or permitted by law, e.g., to regulatory authorities, statutory bodies or public agencies to comply with their requirements, policies, and directives, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our sites.

 

Data Protection, Storage, and User Rights

Security and Retention The personal information we collect about you is stored on a secure, password-protected server and only authorized personnel have access to your information. We use industry-standard encryption technologies with respect to the receipt and transfer of personal information you submit to us on the site. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required for legal or business purposes. Nevertheless, despite our best efforts, no transmission over the internet and no data storage method can be guaranteed to be safe 100% of the time.

 

Transfer and Storage of Data The sites are hosted on servers in Singapore. Accordingly, if you are located outside of Singapore, the personal information you provide to us will be transferred to Singapore. By submitting your personal information, you consent to its transfer and storage in Singapore. If we transfer your personal data to countries outside of Singapore, we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the Personal Data Protection Act (PDPA).

 

Your User Rights (Access, Correction, and Withdrawal) Under the PDPA, you have the right to request access to, or correction of, your personal data held by us. You may update your personal information directly by logging into your account, clicking on the My Account tab, and following the applicable directions provided. You may also withdraw your consent for the collection, use, or disclosure of your personal data at any time. To make a formal request for access, correction, data removal, or to withdraw consent, please contact our Data Protection Officer using the contact details below.

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Choice/Opt-out If you no longer wish to receive promotional emails, you may opt-out of receiving them by following the instructions included in each email, or by contacting us.

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Changes to this Privacy Policy

We reserve the right, at any time, to add to, change, update, or modify this privacy policy so please review it frequently. If we do, then we will notify you here, as well as by posting a notice on our sites and/or by emailing you. In all cases, use of information we collect is subject to the then-effective privacy policy.

 

Contacting Us

If you have any inquiries, feedback, or issues related to privacy protection, or if you wish to exercise your data rights, please contact our Data Protection Officer at:

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Email: info@memove.sg

We will communicate with you to understand the issues raised and will respond to your request within 15 working days.