MeMove Pick - Privacy Policy

Last updated: 19 July 2026

MeMove Pick is a delivery service operated by MEMOVE PTE. LTD. ("MeMove Pick", "we", "us") in Singapore. Customers use the MeMove Pick mobile app to place and track delivery orders; delivery riders use the same app to receive and complete delivery jobs. This policy explains what information the MeMove Pick app and its related order-tracking pages collect, how we use it, and the choices you have.

This policy covers only MeMove Pick (the mobile app "MeMove Pick" and its order pages). Other services operated by our parent company MeMove have their own privacy policies. Websites you reach through links in the app are governed by their own policies, not this one.

Information you provide to us
- Account details — when you register we ask for a name/username, email address, and phone number. If you sign in with Google or Apple, we receive your basic profile information (name and email) from that provider.
- Delivery details — delivery addresses and any delivery notes you enter with an order.
- Photos and images — riders take delivery-proof photos; customers may upload order or payment screenshots. We only receive images you take or choose in the app (via the camera or photo-library permission you grant).
- Support messages — what you write to us in the in-app support chat or by email.

Information collected automatically
- Location
- Customers: your chosen delivery location, and (with your permission) your device location to help fill in your address and show delivery distances.
- Riders: while you are on duty, the app collects your precise location continuously — including when the app is closed or not in use — so that customers and MeMove can track active deliveries in real time and jobs can be assigned sensibly. Location sharing stops when you go off duty. The app asks for your agreement before this begins.
- App interactions — which screens and buttons are used, collected by us to improve the service. We do not use third-party advertising or marketing trackers.
- Crash logs and diagnostics — if the app crashes or malfunctions, technical reports are collected (via Google Firebase Crashlytics) so we can fix problems.
- Device identifiers — a push-notification token and a device identifier, used to deliver order and job notifications and to keep your account secure.
- Server logs — like almost all internet services, our servers record standard technical data (such as IP address and request time) when the app communicates with them.

 

Payments
Card and PayNow payments are processed by Stripe, a payment provider. Your card or banking details go directly to Stripe over an encrypted connection — we never see or store your full card number. We keep records of order amounts and payment status.

How we use your information
- To provide the service: taking orders, dispatching riders, live delivery tracking, and delivery confirmation.
- To process payments and prevent fraud or abuse of the service.
- To send you notifications about your orders or delivery jobs.
- To respond to your questions and provide customer support.
- To understand how the app is used and improve it, and to fix crashes and errors.
- To contact you when necessary about your account or the service.
 

Who we share information with
We do not sell, rent, or trade your personal information, and we do not share it with third parties for their own advertising.
We share information only with service providers who process it on our behalf to run MeMove Pick — payment processing (Stripe), push notifications (OneSignal), crash reporting (Google Firebase), email delivery, and secure cloud hosting and file storage. These providers are bound to protect your information and may only use it to provide their service to us.
We may also disclose information where required by law, regulation, or valid legal process, or to protect our rights, and — if MeMove Pick is ever involved in a merger, acquisition, or sale — to the successor business, in which case this policy (or a successor policy notified to you) will continue to apply.

 

Security
Information travels between the app and our servers over encrypted connections (HTTPS/TLS), and access to stored data is restricted to authorized personnel. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard measures.

 

Where your data is stored
Our servers and cloud storage providers may be located outside Singapore. By using MeMove Pick you consent to your information being transferred to, and stored on, this infrastructure, used only for the purposes described in this policy.

How long we keep it, and deleting your account
We keep your information while your account is active. You can delete your account at any time:
- In the app: Account tab → Delete Account (a two-step confirmation) — deletion takes effect immediately; or
- By email: see our account deletion page for the details of both methods and exactly what is deleted and retained.
When you delete your account, your profile, saved addresses, support chats, sign-in links, and device tokens are removed, and your personal details are stripped from past order records. Order and transaction records themselves (with personal details removed) are retained for accounting and audit purposes, as permitted by law.

 

Your choices
- Notifications — you can turn off push notifications in your device settings (you may miss order or job updates).
- Location — you can decline or revoke location permission in your device settings; delivery-dependent features (and, for riders, going on duty) will not work without it.
- Your information — you can update your account details in the app, and you can contact us to ask what personal information we hold about you or to have inaccuracies corrected.

 

Children
MeMove Pick is intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

 

Changes to this policy
We may update this policy from time to time. Changes will be posted at this address with an updated "Last updated" date, and — for significant changes — we will notify you in the app or by email. Your continued use of MeMove Pick after a change means the updated policy applies.

 

Contacting us
For any question about this policy or your personal information — including privacy concerns and data requests — email us at info@memove.sg. We aim to respond within 15 working days.